The European Union (EU) has legislation in place to protect our rights when travelling by plane. The European Parliament has advocated a higher level of protection for many years, and in the context of the Covid‑19 pandemic, the European Commission has taken steps to ensure air passengers’ rights remain protected.
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Should you be denied boarding, or your flight is cancelled or considerably delayed, common rules on compensation and assistance for passengers and minimum rights are established in the Flight Compensation Regulation.
As package travel may include air travel, air passenger rights are also covered by the Package Travel Directive, which aims at achieving a high and as uniform as possible level of consumer protection. Additionally, air carriers’ liability for transporting your luggage is specifically addressed in a Council Regulation on the carriage of passengers and their baggage by air.
European Parliament seeks better protection for air passengersWith the aim of improving information for passengers in the event of delays and clarifying the rules on compensation, as well as to give air carriers more certainty as to the law, the European Commission presented a proposal to review the rules on air passenger rights, in 2013.
However, the European Parliament, in a 2014 resolution on this proposal, asked for additional provisions. These include: ensuring that there is an airline contact person at the airport in the event of problems; further cabin luggage allowances; higher amounts for compensation in the event of delay; an exhaustive list of extraordinary circumstances in which compensation does not have to be paid; and guarantee mechanisms against air carrier bankruptcy. The Parliament reiterated its position in a 2019 resolution. The Council has not yet adopted a position on the proposal. After years of stalling, discussions reopened in 2019.
Coronavirus pandemicThe European Union has undertaken several steps to guarantee that passenger rights are applied coherently and to protect passengers across all EU countries during the Covid‑19 pandemic.
In March 2020, the European Commission adopted interpretative guidelines on passenger rights regulations and issued an information note on the Package Travel Directive. The Commission recalled that, under EU legislation, passengers have the right to choose between reimbursement (e.g. in money or in the form of a voucher) and re-routing, when transport tickets (plane, train, bus/coach and ferries) or package travel are cancelled. If the airline proposes a voucher, this offer cannot affect the passenger’s right to opt for reimbursement instead. The EU rules also set a deadline by when reimbursement is due: within seven days (following the passenger’s request) for air transport and within fourteen days after termination of a package travel contract.
The European Parliament called on the Commission to make sure these interpretative guidelines are properly implemented in the context of the developing Covid‑19 situation in a resolution of 17 April 2020.
The Commission subsequently reaffirmed passenger rights in a recommendation adopted on 13 May 2020, which aims to make travel vouchers an attractive alternative to reimbursement for cancelled trips. Vouchers should have a minimum validity period of one year and should be reimbursed at the latest fourteen days after the end of the validity period if the voucher has not been used.
Compensation in local currencyIn September 2020, the European Court of Justice concluded that compensation awarded to air passengers under the Regulation may be paid in the national currency of the place of residence and not only in euros.
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Further informationA new EDA research project, for which the Agency Steering Board has just given its go-ahead, will help participating Member States’ Armed Forces to step up their collaborative air training & exercise capabilities thanks to improved modelling and simulation.
The overarching aim of the project called MAJES (Modelling and simulation as a service applications for Air and Joint Exercises & Simulation) is to develop an interconnected and interacting system/network that will allow the military of participating Member States to perform training simulations for coalition operations in a distributed manner from different locations. This will allow much more realistic conditions than in the past when simulations were traditionally configurated and done locally, in isolation, which meant they were mostly unable to take into account external factors and changes and requested participating Member States to meet physically in specific training centres.
MAJES will thus help Member States in the preparation, execution and after-service of collective (but not physically joint) military trainings and exercises for air and joint operations using LVC (Live-Virtual-Constructive) technologies which suppose a mix of physical and simulated assets, including virtual adversaries. This will support as well the management and control of so-called ‘Battlelabs’ (digital distributed defence laboratories) for the concept, development and testing of System of Systems (such as the next 5th generation aircraft systems - FCAS) supporting experiment plan and data farming automation. The project also aims to improve the data collection from exercises for Artificial Intelligence learning in this distributed simulated environment which allows cooperation without joint physical presence.
The project will run over 36 months, starting from the signing of the project contract expected to take place early next year. Three countries are participating so far: France, the Netherlands and Norway (which is not an EDA Member State but has concluded an Administrative Agreement with the Agency). Industry from the participating countries is also involved.